FETCH’s In-seat Ordering System For Your Stadium
We live in a digital-first world where your team’s fans expect a seamless experience. You need the right tools to help deliver the best experience to your loyal supporters. FETCH can enable you and your team to increase sales and reduce queue times, today.
Powered through Instant Apps and App Clips, there is no need to download an app. Customers simply tap the provided table talker or seat sticker, and the menu appears like magic.
Click and Collect
Allow your fans to order ahead of time. Click and collect means less queuing and more time to enjoy the game. It’s so quick you’ll find they’ll order in between plays, smoothing out the half-time crunch!
Don't let your staff miss out on tips! The FETCH App encourages customers to add tips to their bills.
How about a free bag of crisps after the 10th beer? Reward your loyal fans with a personalised loyalty programme.
Dynamic Time Slots
How many orders can your staff prepare in 10/20/30 minutes? FETCH technology takes this into account and gives fans an average ETA for when their order will be ready. No more waiting around!
Download Your Free Guide
Find out which FETCH features will suit you best and how they work in our FREE downloadable guide.
Reduce Queues, Increase Entertainment Time
94% of supporters said they buy food and beverages while at sporting events and 58% said they would spend even more if they didn't have to queue.
How FETCH Works
Open an account in minutes and build your digital menu by simply uploading your menu from a spreadsheet.
If ordering for click and collect, fans can scan at their seat or download the app to preorder ahead for collection. This reduces wait times and minimises unnecessary contact.
When in a VIP box or lounge, fans can tap their mobile phones on the table talker and the menu page will open. They can order and pay at their table and choose table delivery or collection.
Concession stand staff will receive orders straight to a smartphone or tablet with FETCH Pro, or through your ePOS system.
Customers get notified at key moments, e.g. when their order is being prepared and when it’s ready to collect.
How FETCH benefits your customers
We all know what it’s like to stand in a queue waiting for a drink and hear the crowd cheer. The devastation of missing an important part of the game is heartbreaking. Get rid of the queues with FETCH Fast-track!
No mobile websites to navigate through. No explaining how everything works! Supporters just open the App or Tap at their seats.
You’re going to have to cater to all sorts of customers post-COVID. With contactless ordering and payments, everyone will feel looked after and at ease.
All credit cards, Apple Pay, and Google Pay are accepted.
How FETCH benefits you
Reduce your queues:
Do more with less by removing people from your queues. We have seen over 1 hour saved per shift by not having to manually take an order or handle payments.
Increase your Revenue:
Use deals and promotional codes to incentivise upsells and increase your average order value.
Focus on What You Do Best:
Provide the best experience for your fans and visitors as possible.
Not married to your ePOS? You can use FETCH Pro for staff on a smartphone or tablet and start managing orders in minutes. Staff can then serve your customers more efficiently.
Full ePOS Integration
Love your ePOS? FETCH can integrate seamlessly with your ePOS system and receive orders straight to your till. Our team is here to help every step of the way. Sign up today and we will handle the set-up for you for free.
Frequently Asked Questions
Promote FETCH to all of your supporters that way they all have the chance to skip the queue. We will help you inform your customers from the get-go by providing marketing materials like flyers, signs and social posts.
Change is good. But if you’re feeling put off, implementing our system step-by-step can allow you to test your current solution alongside FETCH. We promise you’ll understand how it makes your processes more seamless in no time.
We provide a platform that makes mobile ordering cost-effective for you and your supporters. We do not charge ANY fee to the customer.
It keeps them COVID safe for a start. This will also keep customers safe. Your staff will be able to focus more on what they are good at – service. FETCH removes the basic tasks of bringing a menu, taking an order, bringing the bill, bringing the payment terminal that nobody wants to touch, and sorting payment.
They can continue ordering the traditional way, through a member of staff.
We have both options – either receive orders on your own device or we can look at integration.
You have full flexibility to manage your stock and changes will immediately show on FETCH.
If you have seat specific or section specific ordering data - that determines the number of materials to install.
Whether or not you're using a sitewide ePOS will also determine the timeline of your set-up.